Mark Yong


Mark Yong

General Manager, Quest Learning
Certified Professional Trainer (IPMA), UK
Certified NLP Practitioner

An accomplished professional manager, with more than 12 years experience in delivering ROI, Mark specialises in turning around key initiatives, implementing change, simplifying business processes and improving performance for managers and teams, eg

  • Migrated a regional software delivery hub from Europe to Asia. Project completed 40% faster and 15% below budget
  • Coached customer service manager to improve sales by 40%
  • Turnaround a KPI based Performance Driven Culture globally
  • Coaching techniques increased multi-country cross functional teams’ productivity by up to 80%
  • Consistently groomed and developed successor year after year

He successfully led diverse teams (between 25 – 50 years old) and developed them to deliver key initiatives worth multi-million USD across 50+ countries.

At the strategic level, he worked with C-level executives, VPs and Directors to address critical business needs, eg

  • Facilitated global workshop to adopt client centric approach
  • Facilitated target reviews, global cost reduction opportunities and action planning with regional and country leaders
Since 2003, he conducted training globally, across Malaysia, Australia, India, China, Russia, Spain UAE, Bangladesh, Singapore and Thailand.In 2006, he led the Training Council in his organization to develop a unified training strategy, innovate training techniques and methodologies to increase training effectiveness and reduce training costs. Some of his key clients are ABB, Technip (Asia), Konecranes (SEA), Johnson & Johnson, Bangkok Bank, Jabil Circuit, Inland Revenue Board of Malaysia, Western Digital, Transocean, Tenaga Nasional Berhad, Sogo, Grand Millennium Hotel, Celcom Axiata, Proton Commerce, Vistage (CEO / Business Coaching Group), Bursa Malaysia, Ajinomoto, SCA Hygiene, and many others.

 While working in The Nielsen Company and several boutique consulting firms, Mark developed his career extensively and rapidly through numerous key global and regional positions such as :

  • Associate Director – key global projects & initiatives
  • Associate Director / Black Belt, Business Process Improvement
  • Associate Director, Global Innovation, Convergence, Automation and Integration
  • Senior Manager, Asia Pacific IT, also covering business system development and support across 14 countries in Asia Pacific
  • Principal Consultant for digital marketing solutions
  • Project Manager and Software Architect for various IT solutions

Mark Yong

General Manager, Quest Learning
Certified Professional Trainer & NLP Practitioner

An accomplished professional manager, with more than 12 years experience in delivering ROI, Mark specialises in turning around key initiatives, implementing change, simplifying business processes and improving performance for managers and teams, eg

  • Migrated a regional software delivery hub from Europe to Asia. Project completed 40% faster and 15% below budget
  • Coached customer service manager to improve sales by 40%
  • Turnaround a KPI based Performance Driven Culture globally
  • Coaching techniques increased multi-country cross functional teams’ productivity by up to 80%
  • Consistently groomed and developed successor year after year

He successfully led diverse teams (between 25 – 50 years old) and developed them to deliver key initiatives worth multi-million USD across 50+ countries.

At the strategic level, he worked with C-level executives, VPs and Directors to address critical business needs, eg

  • Facilitated global workshop to adopt client centric approach
  • Facilitated target reviews, global cost reduction opportunities and action planning with regional and country leaders
Since 2003, he conducted training globally, across Malaysia, Australia, India, China, Russia, Spain UAE, Bangladesh, Singapore and Thailand.In 2006, he led the Training Council in his organization to develop a unified training strategy, innovate training techniques and methodologies to increase training effectiveness and reduce training costs. Some of his key clients are ABB, Technip (Asia), Konecranes (SEA), Johnson & Johnson, Bangkok Bank, Jabil Circuit, Inland Revenue Board of Malaysia, Western Digital, Transocean, Tenaga Nasional Berhad, Sogo, Grand Millennium Hotel, Celcom Axiata, Proton Commerce, Vistage (CEO / Business Coaching Group), Bursa Malaysia, Ajinomoto, SCA Hygiene, and many others.

 While working in The Nielsen Company and several boutique consulting firms, Mark developed his career extensively and rapidly through numerous key global and regional positions such as :

  • Associate Director – key global projects & initiatives
  • Associate Director / Black Belt, Business Process Improvement
  • Associate Director, Global Innovation, Convergence, Automation and Integration
  • Senior Manager, Asia Pacific IT, also covering business system development and support across 14 countries in Asia Pacific
  • Principal Consultant for digital marketing solutions
  • Project Manager and Software Architect for various IT solutions